The Heart & Garden Guarantee

Rooted in care. Backed by love. Grown just for you.

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What this Guarantee Looks Like in Real Life

This is what we mean when we say “planted with care.”

Every keepsake we make is designed to bloom in someone’s heart — just like this one.

If anything’s off, we’ll reprint or refund it with kindness. That’s our promise.

🌱 Planted by You, Printed by Us

Variety: Personalized Keepsakes

Sunlight Needs: Extra love & double-checks

Watering Tip: We print names + dates exactly as entered

Growth Note: Typos bloom too—unless you catch 'em first! 😉

The Heart & Garden Guarantee

Rooted in Care

Every gift starts with thoughtful design, printed with love.

Backed by Love

If something isn’t right, we’ll make it right — with kindness.

Grown Just for You

Each keepsake is made-to-order, unique as the heart it honors.

Always in Bloom

Your joy is our why. If it doesn’t blossom, we’ll replant.

At Flourish Love Shop

We don’t just sell keepsakes—we plant memories. Every piece is crafted with deep attention and heartfelt meaning, and we want you to feel that from the moment it arrives.

If something’s not right—with the design, the quality, or the feeling it was meant to spark—we’ll make it right. That’s our promise to you, from one heart to another.

Your joy is the soil we grow in.

Questions Growing in Your Mind? 🌸

What if my order arrives damaged or incorrect?

We’re so sorry if that happens! Every piece is made with care, but if something slips through, we’ll replace or refund it—no hassle, no guilt. That’s part of our Heart & Garden Guarantee.

Can I return or cancel a personalized item?

Since each gift is made just for you, we can’t accept returns. But if there’s an issue with how it turned out, let us know—we’ll make it right with kindness.

How long do I have to report a problem with my order?

Within 14 days of delivery is ideal, but we believe in flexible grace. If it’s been longer, reach out anyway. Our team is human, and we lead with heart.

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Still need a hand (or a heart)?

Our support team is here to help with anything you’re unsure about — just send us a message and we’ll get it blooming.