Find answers about how to place an order, customize your jewelry, and choose the perfect personalized gift.
How do I personalize my jewelry?
After selecting your piece, you'll see customization fields on the product page. Enter your desired engraving text, choose your birthstone, or upload a map location depending on the item. Our team will craft your one-of-a-kind piece exactly as you specify.
Can I order gift wrapping with a personal message?
Yes, but only on products that specifically state as much! We offer custom gift wrapping with a heartfelt message card. Simply add our Custom Gift Wrapping option to your cart alongside your jewelry purchase and enter your message at checkout.
What materials are your necklaces made from?
Our necklaces are crafted from high-quality stainless steel, with options available in polished silver and 18K gold finishes. Each piece is designed to be durable, hypoallergenic, and beautifully finished for everyday wear.
Shipping & Returns
Everything you need to know about delivery times, tracking, and our return policy for personalized items.
How long does it take to receive my personalized order?
Because each piece is made to order, please allow 5–10 business days for production plus shipping time. You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.
Do you offer international shipping?
No, we do not ship worldwide! We are hoping to offer international delivery soon.
Can I return or exchange a personalized item?
Since each piece is custom-made just for you, we cannot accept returns on personalized jewelry. However, if your item arrives damaged or with an error in the engraving, please contact us within 7 days and we'll make it right.
How do I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also check your order status anytime by visiting our website and entering your order number on the tracking page.