Flourish Guarantee Policy

At Flourish Love Shop, every keepsake is created with care, meaning, and a whole lot of heart. Our promise is simple: your order should arrive beautifully made, thoughtfully prepared, and ready to give or keep with confidence.

Our Flourish Guarantee

Because many of our pieces are personalized or made just for you, we do not accept returns or exchanges on custom items. But if something arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 30 days of delivery with your order details and a clear photo of the issue. Once reviewed, we’ll gladly provide a replacement at no cost if the problem was caused during production, printing, engraving, or fulfillment.

What We Cover

Our guarantee covers:

Damaged items
Defective products
Incorrect personalization caused during production
Wrong item received
Fulfillment or production errors

What We’re Unable to Cover

Because personalized pieces are made specifically for each customer, we’re unable to replace or refund items due to:

Incorrect personalization entered at checkout
Change of mind
Ordering the wrong size, color, or finish
Delays caused by incorrect shipping information
Normal wear over time

A Thoughtful Reminder

Please review all names, dates, messages, and personalization details carefully before placing your order. Tiny details can carry big meaning, and we want your keepsake to be just right.